☆News from BBTO Global Team☆





Communication – So, what’s the first move?

By: Leslie Tilos

Communication is one of the most important skills we can ever learn. In school, there are subjects that break into communication like English, Public Speaking and other languages. But there is so much more than grammar, spelling or calming your nerves in front of an audience. It is not entirely taught in school. It is something we have to ‘pick up’ from people around us. And many problems occur from poor communication.

Good communication is not a hard trait to master. We tend to pay a great deal of attention to our ability to speak. But one of the most important yet overlooked skills of communicating is: Being a good listener.

What is listening in the first place? Listening is the first of the four language skills, which are: 1. Listening 2. Speaking 3. Reading 4. Writing. It is the ability to identify and understand what others are saying. This involves understanding a speaker’s accent or pronunciation, his grammar and his vocabulary, and grasping his meaning. It’s a medium through which children, young people and adults gain a large portion of their knowledge – their information, their understanding of the world and of human affairs, their sense of values, and their appreciation.

There seems to be a growing realization of the importance of solid listening and communication skills in business. After all, lack of attention can be costly – leading to mistakes, poor service, wasted time and lack of teamwork. Listening is a necessary part of communication as it helps you build rapport with other people. Not only that, it is also a way of showing respect for others. Think about how great it feels when someone is intently listening to you. This makes you feel valued and does wonders in supporting communication.

There are two kinds of listening, active and passive. Active listening is engaging and responding to the other person based on what they have said. Passive listening is simply the act of listening with no response. Focus on active listening. Pay attention and then demonstrate your understanding of a conversation by repeating key points in your responses.

At the end of the day, an effective communication is exchanging with someone your ideas, thoughts or information – that you understand and you being understood. Remember, the best way to understand people is to listen to them.


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